Check the MO-Call phone manual. If you still have problems try Live Chat Support or e-mail us at support@mo-call.com.

If you keep the same mobile phone number simply Download MO-Call software onto your new mobile. Any credit you have will be retained.

Your MO-Call credit is registered to your mobile phone number. Please register a new account and transfer your remaining credit from your old account to your new account.

There could be a number of different reasons why a MO-Call doesn't connect:

1. You could be out of MO-Call credit, please check your credit balance in My Account.

2. You could be out of credit on your mobile phone if you are using a prepaid phone service.

3. Any problem that affects the quality of service enjoyed by Morodo customers is disappointing. We do everything possible to maintain a stable and reliable service that routes calls correctly first time every time. In the rare event that an issue does occur please contact our Customer Services team using Live Chat support or write to us: support@mo-call.com.

MO-Call allows you to make calls on an international-barred phones. MO-Call will deliver the call anywhere in the world even if your network provider does not allow you to do so, as long as there is credit in your MO-Call account.