FAQs
General
MO-Call Mobile
MO-Call PC
Payment & Billing FAQs
How do I check MO-Call rates?
How much does MO-Call cost?
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MO-Call works by connecting you to the Morodo Network. Your Mobile Network Operator may charge you for the call to the Morodo Network.
If you are using MO-Call Home, the Morodo Network access will usually be a local number.
If you have a Pay-As-You-Go mobile plan, the combined cost of the call to Morodo's Network, plus the MO-Call rate to your destination, is usually much less than the cost of an international call made directly through your Mobile Network Operator.
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How much does MO-Call World cost?
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Well, the short answer to that question is, in most cases, a great deal less than using your Mobile Network. The total cost will depend on a few factors such as where you would like MO-Call to call you back.
You can see how MO-Call World works on our Learn More page. For MO-Call World rates, check our Rates page.
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Are there any service charges or hidden costs using MO-Call?
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We only charge you for your calls – there are no hidden costs. |
Where can I buy MO-Call credit?
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You can buy MO-Call credit online at our Shop or through one of our MO-Call Resellers. If you need to know the nearest MO-Call Reseller to you, please write to us: support@mo-call.com. |
What payment methods does Morodo offer?
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Currently, the available payment options are Visa, MasterCard, American Express Credit Cards and Solo, Electron, Maestro and Visa debit cards. We also accept payment through Paypal. |
My order was refused, why is that?
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This means that our payment provider rejected your payment. There could be a number of reasons, for example, not having enough funds in your bank account. If you have a question about a refused payment, please write to us:support@mo-call.com. |
My order was cancelled, why is that?
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There could be a number of reasons. It may be that we have not received the necessary verifications from your bank. If you have a question about a cancelled payment, please write to us: support@mo-call.com. |
I don't understand why I was charged a certain price for a call.
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Please note that we charge for calls by the whole minute. You can check MO-Call rates on our Rates page.
If you have a question about MO-Call charges on your account, please write to us: support@mo-call.com. |
When I try to pay with my credit card, I get an error message saying "payment failed." Why?
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This error message indicates that the credit card number you have typed in was incorrect. Please double check the credit card number, the CVC code and your address before you try again. |
Is payment to Morodo secured?
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Yes, all information you submit to our website is transferred over secure SSL connections. |
What is Card Verification Code (CVC)?
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The Card Verification Code (CVC) is an extra code printed on your debit or credit card. With Visa and MasterCard it is the final three digits of the number printed on the signature strip on the reverse of your card.
The CVC is not printed on any receipts, and therefore, it is not likely to be known by anyone other than the actual card owner. We ask you to fill out the CVC here to verify beyond any doubt that you actually hold the card you are using for this transaction, and to avoid anyone other than you from shopping with your card number.
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What is Verified By Visa and Mastercard SecureCode?
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Verified By Visa and MasterCard SecureCode are two security protocols that help protect you against internet fraud when purchasing online. |
Have any more questions?
Chat to one of the team now.