Increased complaints when roaming
Have you ever returned from holiday and received a large bill from your mobile network operator and realised they have charged you an excessive amount for using your mobile phone aboard? It was recently reported by the Australian Communications Consumer Action Network (ACCAN) that it received 167,955 new complaints in 2009-2010 – almost 650 per day with the most common problem being “bill shock”.
These figures tell us that customers are not really happy with their operators’ levels of service. At MO-Call, we believe users should not be penalised for wanting to take their mobile phone aboard and hit with excessive roaming charges when they return from holiday or aboard.
With MO-Call, users can save up to 90% on international roaming charges and with support covering over 2,100 mobile phone handsets including Android, BlackBerry, iPhone, Symbian, Java and Windows Mobile, every mobile phone owner can avoid the roaming charges using MO-Call.
We also provide real-time support 24 hours a day, 7 days a week, so in the rare cases you do experience problems, our support team are always on hand to help.
Do you have any comments or horror stories to share? Please leave your comments below.
Did you like this post? You might also find these posts useful too: